We offer professional customer service; your satisfaction is our top priority.
When you purchase our electric scooters, we will cover shipping costs and taxes.
Maybe you want to know
⏳How long will it take for the order to arrive?
We usually ship within 24 hours, but the product may take up to 47 business days to arrive from shipment. Please note that this is an international shipment.
🔍How can I track an order?
After shipping your order, you will receive an email with a tracking number. View your logistics information
Kukirin has warehouses in Poland, Germany and China. We select the warehouse that best corresponds to the availability of products for delivery.
📪Why didn't I receive an order confirmation email?
Usually you should receive an email containing only the order as soon as the order has been successfully paid. If you do not receive an order confirmation email, please consider the following potential issues:
Check your email address: First, make sure the email address used to place the order is correct and spelled correctly.
Check your spam folder. Sometimes order confirmation emails can accidentally end up in your spam or junk folder. You should check these folders to see if the email was placed in the wrong place.
Payment confirmation Check again if the order payment was successful. If the payment was not processed, it is possible that the order confirmation email was not triggered.
📅How can I check the scooter delivery date?
The logistics provider will not display the specific delivery date. The specific delivery date depends on your local logistics policy.
