Warranty Policy
Important Notice
For information regarding returns and refunds, please refer to our Return & Refund Policy.
This Limited Warranty Policy is issued by Makycount Inc and exclusively valid for all orders purchased directly via our official website: https://www.globalkukirin.com/
Products bought from third-party marketplaces (including Amazon, eBay, independent resellers and other retail platforms) are not covered by this official commercial warranty. All after-sales support for third-party purchases shall be provided by the original marketplace or reseller. Customers must reach out to their purchasing channel for relevant support.
This limited warranty acts as supplementary protection and will not override or restrict your statutory consumer rights under local consumer protection laws in your region.
Customers located in the European Union may also have statutory rights regarding conformity of goods under applicable consumer protection laws. This commercial warranty does not limit those rights.
1.Limited Warranty Coverage for KuKirin Electric Scooters
The standard commercial warranty period provided by Makycount Inc for KuKirin electric scooters purchased from our official website is 12 months from the date of delivery.
1.1 Early Defect Reporting Period (Within 14 Days After Delivery)
This period is provided for faster resolution of newly discovered defects and does not affect any statutory consumer rights.
If manufacturing defects or material flaws are identified within 14 days after receiving your scooter,Makycount Inc will assess the issue and provide an appropriate remedy based on the warranty terms and applicable consumer protection laws:
Free professional repair service
Free replacement of defective factory parts
Full unit replacement (if repair cannot resolve the issue)
Refund may be considered where repair or replacement is not reasonably possible.
Shipping Cost Terms for Confirmed Factory Defects (Within 14 Days):
Makycount Inc shall bear all reasonable inbound and outbound shipping fees related to warranty resolution.
1.2 Day 15 to 12 Months After Delivery
For verified manufacturing quality issues arising within the full 12-month warranty term, we supply genuine factory replacement parts and complimentary technical guidance. Available support options may include:
Option A: Self-Repair Service
We ship free authentic replacement parts to customers. Shipping arrangements for replacement parts will depend on the nature of the warranty claim and applicable consumer protection requirements. Full step-by-step installation instructions will be provided alongside parts.
Option B: Return-To-Us Repair Service
Customers must contact our support team to obtain official return authorization before sending any product back for inspection. Unauthorized shipments may experience delays in processing.
All repair labor costs are fully covered for validated warranty claims.
We arrange outbound shipping for repaired products per specific case conditions.
For warranty claims caused by customer misuse or issues not covered under warranty, customers may be responsible for applicable shipping costs.
For confirmed manufacturing defects, necessary warranty-related logistics costs will be handled according to applicable consumer protection laws
Critical Warranty Claim Reminders
All warranty requests require formal inspection and validation by our technical team.
Standard claim processing duration is 5–10 business days after receiving all required claim information (shipping transit time excluded).
Do not ship any scooter or components back without prior written authorization from our customer service team.
2. Consumable & Wearable Parts (Limited Defect Coverage)
Consumable wearable components include but are not limited to tires, brake pads, brake cables, grips, inner tubes.
Within 14 days after delivery: Free replacement if confirmed to have manufacturing defects.
After 14 days: Normal wear, tear, abrasion, or damage caused by improper use are excluded from warranty coverage.
3. Exclusions – Situations Not Covered by This Warranty
This limited warranty does not apply to any damage or malfunction arising from the following circumstances:
Unauthorized disassembly, modification, alteration, or third-party repair without official written approval
- Installation or use of non-genuine, aftermarket third-party spare parts
- Physical damage caused by accidents, impact, collision, drop or external force
- Improper operation, overloading, off-spec riding, or misuse against official user manual guidelines
- Water damage caused by riding in conditions beyond the product's specified water resistance capability.
- Long-term exposure to extreme weather (heavy sustained rain, blizzards, hail, high wind, extreme heat or freezing temperatures)
- Damage caused by abnormal exposure to excessive dust, sand, gravel, or foreign debris beyond normal intended use.
- Improper storage conditions (damp environments, high temperature, prolonged direct sunlight)
- Corrosion, condensation and environmental surface degradation
- Removed, scratched, altered, obscured or unreadable serial numbers
- Intentional damage, vandalism or man-made destruction
- Products that exceed the 12-month limited warranty period
4. Standard Warranty Claim Submission Process
To initiate a warranty support request, please contact our official customer service email:
Required Information to Submit a Claim
Original order number
Detailed written description of the malfunction or defect
Clear photo or video evidence showing the product issue
Complete Claim Workflow
Initial case review by our customer service team
Technical inspection & validation of warranty eligibility
Official confirmation of resolution plan (repair, part replacement, unit exchange or other support)
Delivery of step-by-step service instructions to the customer
Mandatory Important Notice
No products or spare parts should be returned to our facility without prior official authorization email from our team. Unauthorized return shipments may experience delays in processing because they cannot be properly identified or handled.
Company Official Information
Business Entity: Makycount Inc
Physical Address: 1211 N Azusa Canyon Road, West Covina, CA 91790, United States
Official Website: https://www.globalkukirin.com
Support Email: service@globalkukirin.com
Customer Support Phone: +86 135 4416 4990