Return & Refund Policy
Last Updated: [18/08/2026]
At Global KuKirin, we are committed to providing high-quality electric scooters and a transparent customer service experience.
This Return & Refund Policy applies to purchases made through: https://www.globalkukirin.com/
The website is operated by:
Makycount Inc
1211 N Azusa Canyon Road, West Covina, CA 91790, United States
Customer Support Email: service@globalkukirin.com
Customer Support Phone: +86 135 4416 4990
1. EU Consumer Rights
Customers located in the European Union retain all mandatory consumer rights provided under applicable consumer protection laws.
EU consumers may benefit from a minimum legal guarantee period for defective products under applicable consumer protection laws.
This Return & Refund Policy does not limit, replace, or exclude any statutory rights available to consumers, including:
- The legal right of withdrawal for distance purchases;
- Statutory rights regarding defective or non-conforming products;
- Other mandatory consumer protections applicable in the customer's country.
Our commercial return and warranty policies are provided in addition to your legal rights.
For eligible distance contracts, EU consumers generally have the right to withdraw from a purchase within 14 days after receiving the goods, subject to applicable legal exceptions.
2. 30-Day Voluntary Return Policy
In addition to your statutory consumer rights, Global KuKirin provides a voluntary return period of 30 calendar days after delivery for eligible purchases.
Customers may request a return within this period if they change their mind about their purchase.
To qualify for a voluntary return:
- The return request must be submitted within 30 calendar days after delivery;
- The product must be returned with all original accessories, packaging materials, manuals, and included items;
- The product should be returned in a condition that allows reasonable inspection. Customers may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the product;
Reasonable inspection of the product, including checking appearance, functions, and basic operation, will not automatically invalidate a return request.
3. Return Shipping Costs
3.1 Change-of-Mind Returns
For voluntary returns caused by personal preference, such as:
- Changing your mind;
- Ordering the wrong model;
- No longer wanting the product;
the customer is responsible for the direct return shipping costs unless otherwise required by applicable consumer protection laws.
Before purchasing, customers should ensure that they understand the return shipping arrangements for large products such as electric scooters.
3.2 Defective Products or Seller Errors
If the product is confirmed to have:
- Manufacturing defects;
- Wrong product delivered;
- Missing essential components;
- Significant damage caused before delivery;
Makycount Inc will handle the return solution according to applicable consumer protection requirements.
Necessary costs related to confirmed product defects will be handled in accordance with applicable consumer protection laws.
4. Damaged, Defective or Incorrect Products
If your scooter arrives damaged, defective, or missing essential components, please contact us as soon as possible after delivery so that we can assist you promptly.
For faster processing, we recommend submitting DOA-related requests within 30 days after delivery.
- Required Supporting Evidence
- Clear photos or videos showing product damage or functional failure
- Full photos of the original outer shipping carton
- Valid order number and package tracking number
- Available Remedies After Official Verification
- After verification of the issue, Makycount Inc will provide an appropriate solution depending on the nature of the problem:
Possible solutions may include:
- Troubleshooting assistance;
- Replacement of defective parts;
- Repair service;
- Replacement of the product;
- Refund where applicable.
- All shipping costs related to verified DOA claims will be fully covered by Makycount Inc.
- Requests submitted after this period may be handled under our 12-Month Limited Warranty Policy or applicable consumer protection rights.
5. Quality Defect After-Sales Support
5.1 Within 30 Days of Delivery (Manufacturing Defects)
If verified factory quality defects appear within 30 days after receiving your order, Customers may be eligible for the following remedies depending on the nature of the defect:
Return the product for a full refund (all shipping fees covered by our company)
Free professional repair service or free replacement of defective units
All logistics, labor and spare part costs are fully covered by Makycount Inc.
6. Warranty Claims
All KuKirin electric scooters purchased from Global KuKirin include a commercial warranty according to our Warranty Policy.
This commercial warranty provides additional protection and does not replace mandatory consumer rights.
For warranty-related claims, customers may contact: service@globalkukirin.com
Our team will evaluate the issue and provide an appropriate solution based on:
- Product condition;
- Warranty coverage;
- Applicable consumer protection requirements.
7. Items Not Covered Under Voluntary Return Policy
The following cases are generally not covered under our voluntary return policy:
- Products damaged due to misuse, accidents, unauthorized modifications, or improper maintenance;
- Products with missing essential components caused by customer handling;
- Damage caused by water exposure, collisions, or improper operation;
- Normal wear and tear of consumable parts.
Examples of consumable components include:
- Tires;
- Brake pads;
- Grips;
- Brake cables;
- Other normal-wear components.
However, manufacturing defects affecting these components may still be reviewed.
8. Refund Process
Once returned products are received and inspected, we will process eligible refunds.
Refunds will generally be issued within:
3–10 business days
after approval.
Refunds will be issued through the original payment method whenever possible.
The refund amount may include:
- Product purchase price;
- Standard delivery costs where required by applicable consumer laws.
Additional charges for optional services or upgraded shipping selected by the customer may not be refundable where permitted by applicable laws.
Refunds will be processed after inspection or verification of the return, where applicable.
9. Product Inspection and Value Reduction
For returns under the voluntary return policy, customers may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the product.
Any deduction will be based on:
- Actual product condition;
- Missing accessories;
- Damage caused by customer handling.
We will provide reasonable information regarding any applicable deduction.
10. Return Procedure (RMA)
Before returning any product, customers must contact: service@globalkukirin.com with:
- Order number;
- Customer name;
- Reason for return;
- Photos/videos if applicable.
Customers must wait for return instructions before shipping products back.
Unauthorized returns may experience delays in processing.
11. EU Return Center
For approved returns, customers may be instructed to send products to our designated return facility:
EU Return Center:
Poland Warehouse
Generała Mikołaja Bołtucia 8
05-827 Grodzisk Mazowiecki Poland
The return destination may vary depending on product type and customer location.
12. Seller and Website Operator Information
Seller / Website Operator
Makycount Inc
1211 N Azusa Canyon Road
West Covina, CA 91790 United States
Customer Support : service@globalkukirin.com
Customer Support Phone: +86 135 4416 4990
13.Customer Support and Complaints
If you are not satisfied with our handling of your return or refund request, please contact our customer support team first so we can review and resolve the matter.
14. Contact Us
If you have any questions regarding returns, refunds, or warranty claims, please contact:
Email: service@globalkukirin.com
Customer Support Phone: +86 135 4416 4990