Return & Refund Policy

• Per Google Merchant Center standards, we accept no-reason return requests within 30 calendar days after delivery of your order.
• Return Eligibility Standards            

• • The electric scooter remains unused, unmarked, and in brand-new factory condition
  • Complete original packaging, all accessories, user manuals, and product labels are fully intact and included
  • The product has no scratches, riding traces, or damage that would impact resale value

Cost Liability for No-Reason Returns

• All outbound and return shipping fees shall be fully borne by the customer.
• After our warehouse receives, inspects and confirms the returned product meets all eligibility standards, we will process a full refund of only the product price; original checkout shipping fees are non-refundable.

If returned goods show usage traces, missing accessories or damaged packaging that affects resale,  Makycount Inc reserves the right to reject the return or deduct reasonable depreciation fees from the refund amount.

• If your scooter arrives broken, defective, missing parts, or has visible shipping damage, you must submit a support request within 30 days upon delivery.
• Required Supporting Evidence

• • Clear photos or videos showing product damage or functional failure
  • Full photos of the original outer shipping carton
  • Valid order number and package tracking number
  • Available Remedies After Official Verification

• We will provide one of the following solutions at our sole discretion:

• • Full refund of the entire order amount
  • Free brand-new unit replacement
  • Complimentary reshipment of defective spare parts

• All shipping costs related to verified DOA claims will be fully covered by Makycount Inc.
• Damage claims submitted beyond the 30-day window will be processed under our 12-Month Limited Warranty Policy.

• Return the full unit for a 100% full product refund (all shipping fees covered by our company)
• Free professional repair service or free replacement of defective units

• For confirmed manufacturing quality issues falling within the 12-month warranty cycle:
• We supply free genuine factory replacement parts and step-by-step technical guidance

• Self-Repair Option: Replacement parts are free; customer bears all shipping fees for part delivery
• Full Unit Return Repair Option: Customer covers all shipping costs to send the product back to our service warehouse; we cover outbound shipping fees for repaired goods back to you

Partial Buyback Return Option

• If you choose to return the defective unit for full buyback during the warranty period:
• We will repurchase the product at 50% of the original checkout price, and cover all return shipping costs.

Consumable Parts Exception

• Wearable consumable components including tires, brake pads, brake cables and grips are excluded from free quality support after the 30-day delivery window.
• Customers need to purchase replacement parts at their own cost for normal wear and tear.

• Water damage caused by riding in water deeper than 4cm or long-term exposure to heavy rain
• Overloading, speeding or improper operation against official user manual guidelines
• Unauthorized disassembly, modification, refitting or third-party repair without written approval from our support team
• Improper storage conditions: damp environment, high temperature, long-term direct sunlight exposure
• Installation of non-official aftermarket spare parts
• Altered, scratched, removed or unreadable serial numbers
• Collision, drop, accidental impact and man-made intentional damage

• Original order number
• Detailed written return reason
• Supporting photos/videos (required for damaged or defective items)

• To avoid transit damage and extra logistics surcharges, customers must retain and use the original factory carton for all returns.
• If you return goods without original packaging, and the courier classifies your parcel as oversized, irregular or non-standard cargo, Makycount Inc reserves the right to deduct a special logistics handling fee ranging from $50 – $200 USD from your final refund amount. The exact deduction amount follows the actual carrier’s surcharge standard.

• Customer-initiated return (wrong delivery address, refused delivery, remorse return):

• • Customer bears all two-way shipping fees
• Lost shipment during transit:

• • We will arrange full refund or re-delivery after official loss confirmation from the logistics provider
• Marked delivered but customer not received:

• • Our support team will assist you to launch a carrier investigation; final compensation standard follows the courier’s official policy
• Address change or delivery interception requests after shipment:

• • We cannot guarantee successful interception, and all related extra logistics fees shall be borne by the customer

• After our warehouse receives, inspects and approves your returned product, all refunds will be issued within 3–10 business days.
• The actual arrival time of funds into your account depends on the processing speed of your payment provider (credit card, PayPal or other payment channels). All refunds will be returned to your original payment method only; store credit is not issued as a default refund solution.

• Valid return window: 30 calendar days from delivery date
• Clear cost division for all return scenarios (customer remorse / DOA damage / quality defect / warranty period)
• Refund method: Original payment channel only
• Standard refund processing cycle: 3–10 business days after warehouse inspection
• Mandatory standardized RMA return process for all returns
• You may return eligible products within 30 calendar days from the date of delivery, and approved refunds will be processed within 3–10 working days after inspection.