FAQS

1. Why buy an electric scooter?

1.1 Budget-friendly travel: Ditch fuel fees entirely and enjoy low-cost daily transportation.

1.2 Super practical & flexible: Easy to fold and carry. It gets you around swiftly with no long waits.

1.3 Environment-conscious transport: Clean energy power helps reduce pollution and protect nature.

2. My Kukirin electric scooter has a problem, what should I do?

If you purchased your scooter online from the Kukirin website, please contact our support team at service@globalkukirin.com. Customer Support Phone: +86 135 4416 4990

3. Does Kukirin electric scooter have warranty? How long?

Only for orders purchased on our website (https://www.globalkukirin.com/), we can provide you with 12 months of after-sales and repair services. Please refer to the warranty page for details.

Click here to visit Warranty Policy

4. What is the return and refund policy for Kukirin electric scooters?

KuKirin provides a 30-day return period, warranty support for defective products, and professional after-sales assistance.
Customers can request returns within 30 days after delivery, while verified product defects are covered with repair, replacement, or refund solutions.
Approved refunds are normally completed within 3–10 business days.

Click here to visit Refunds & Returns

5. How long will it take for me to receive the product?

Our goal is to ensure that your order is processed quickly and efficiently.

We will dispatch from our Polish warehouse within 24 hours.

It will take 4-7 days for your goods to arrive at your address. However, since we have no control over shipping, the arrival time will vary according to actual conditions. Please check your order in the background to confirm how long delivery will take. Please refer to the shipping information page for details.

Click here to visit Shipping Information

6.How should I choose a model? What is the best model for me?

Take safety, body size, performance, riding comfort, budget and your usual road conditions into consideration when picking a model. Feel free to contact our support team with your demands, and we’ll offer professional recommendations.

7.What is the maximum weight that the Kukirin electric scooter can bear?

The load capacity is linked to riding speed and road conditions. Please reach out to our customer service for detailed reference information.

8. What should you pay attention to when driving a Kukirin electric scooter?

Put safety as your top priority. Equip yourself with protective gear, stay alert to weather and road risks, and make sure to lock the scooter after your trip.

9. What is the difference between an e-scooter and an e-bike?

Unlike e-bikes, e-scooters are gear-free two-wheelers powered by electricity. Their fully covered internal parts greatly enhance overall riding safety.

10.Can electric scooters be used in rainy, cold weather?

10.1It’s better not to ride in the rain. Chilly weather will affect normal operation too. Always place the scooter indoors.

10.2Long stays in cold surroundings can cause damage to tires, motor and battery.

11.About the battery.

11.1 The battery can be stored for up to 6 months within the temperature range of -20°F to 60°F.

11.2 The suitable relative humidity for storage is 45% to 75%.

11.3 Lithium-ion batteries work at -20°C to 60°C (-4°F to 140°F) in general. For long-term storage, keep it between -20°C and 25°C (-4°F to 77°F); 15°C (59°F) is the optimal temperature. Maintain a 30%–50% charge level, equivalent to at least two power indicators lit. Avoid deep discharge: each cell voltage must stay above 2.0V, and do not exceed 4.1V at maximum.

11.4 Top up the battery before storage, and recharge it periodically every few weeks.

12. How do I clean my Kukirin product?

To keep your scooter neat and tidy, wipe it with a soft damp cloth or a dry brush. Never submerge it in water.

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